An extreme option is to factory reset your router, but before you do this, be sure to save the current configuration unless you’re happy to change settings manually and, potentially, re-enter your ISP’s details including your username and password.īefore you do reset your router, check if there’s any other network devices between your laptop or PC and the router. can actually talk to your router) and make sure everything looks ok. The next step is to connect to your router from a PC that’s working (i.e. If this is the case, first try rebooting your PC, and also your router. You’ll know there’s a problem because when you run ipconfig /all, you’ll see that your computer has an IP address in the range .x.Įffectively, this means it hasn’t been able to get an IP address from your router, and it won’t connect to the internet. If the solution above doesn’t help, it could be that your router isn’t working properly, or that there’s an issue with another device on your network. That address should be the IP address of your router, which itself should be set to act as a DHCP server, which means it will automatically hand out IP addresses to devices on the network which are set to ‘obtain an IP address automatically’, Is there a problem with my router? You can also re-run ipconfig /all in CMD.exe to check that you now have a default gateway address. This may solve the problem, and when you next log in you might well have an internet connection. You may have to restart Windows for the changes to take effect. Check the options as shown below: Obtain an IP address automatically and Obtain DNS server address automatically.Ĭlick OK, then Close on the previous window. In the list, scroll to find Internet Protocol Version 4, click on it and then click the Properties button.Īnother window will open. Identify the one that is being used to connect the machine to your network, right-click on it and choose Properties. The path to it (in Windows 10) is Control Panel > Network and Internet > Network Connections.
Whichever version of Windows you’re using, you need to track down the option to ‘Change adapter settings’. To check your IP address settings, open the Control Panel and navigate to Network and Internet settings, or search for Network and Sharing Centre. Second, it could be a problem with your router or any other network hardware. First, it could be because the laptop or PC has been set to use a static IP address. Regardless of whether those assumptions are correct or not, here’s how to go about fixing the problem. It also means you’ve probably tried to use the Command Prompt to get the default gateway by running the command: ipconfig /all If you know that your default gateway is missing, then you’re probably trying to connect to your router, or fix a PC or laptop that won’t connect to the internet.
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